Empire Quality

Empire's Quality Plan and Controls are finest in the industry.  Our technicians pride themselves on use of quality planning and in-process controls to render 100% to specification quality!  We're judged Q.S. Compliant by many large corporations.

…but we’re most proud of the many nice comments from customers. Here are a few:

Covey Machine, Inc.

"Please extend to yourself and your staff a "Thank you" from Covey Machine.  We appreciate the efforts of your company to get our (4) rollers back to us on Wednesday night.

Best wishes for the Holiday Season,"

Gary Koren
Covey Machine, Inc.

*This was 2 days earlier than other quotes Covey had received. Our timing saved Covey thousands of dollars and further-cemented its relationship with its customer.

Menges Roller Co.

"Recently we asked for the impossible from your Company! Let me explain, we have a large customer that placed an order with us for Chrome Plated Knurled Rollers that had to be delivered by a certain date.  After recently installing new dynamic balancing equipment and having some trouble with debugging etc. we got behind on the production schedule.

I called to your Sales and Production people and needed a 2 day delivery.  Well many companies make the promise but few deliver.  When we were ready to ship them in we called Tom, who along with many others pulled out all the stops for us.  Your Company delivered and our customer is happy.

Just thought you should know that a real team effort was made on this one, and I know how difficult this type of scheduling can be, please pass along that we appreciate the effort."

Sincerely,
Matthew S. Menges

Bonell Manufacturing Company

"Thank You" for a good job done quickly.

Recently Bonell got behind the eight ball on delivery of a roll that needed Chrome Plating.  Our customer needed the roll to install over the weekend.  The roll was ready to go to Empire Hard Chrome, but unfortunately our truck was in the shop.

For this great service, good job and reasonable price! - Bonell Mfg. wishes to express its satisfaction and appreciation, keep up the good work!"

Sincerely,
Frank Nackman
Engineering Department

Farrel Corporation
Honor Roll Award
is hereby granted to:

Empire Hard Chrome
Chicago, IL 

For excellence in "Service" providing superior 
quality, on time delivery and competitive pricing.

Rolf K. Liebergesell, 
President, Chairman & CEO

Empire… Best Treatment.
 

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